Servicing Transfers

TrinityMortgage is a direct lender and broker. As such, we may make loans with our own funds and close the loans in our name. After the loan is closed, it is sold to a secondary market investor, freeing up funds for additional lending.

Loans sold into the secondary market may be sold servicing-retained or servicing-released referring to whether the rights to service the mortgage (collect payments) are retained by us or released to the secondary market investor at the time of sale.

Our decision to retain or release the servicing rights, or to broker the transaction depends on a number of factors, the most important being which method allows us to deliver the lowest rates and best pricing to our customers.

You will be notified at the time you sign your loan documents regarding the servicing of your loan and be given instructions on where to make your mortgage payment. We sell loans servicing-released to only the very largest mortgage investors and banks in the country and are confident that your loan will be properly and expertly serviced.

If you are one of our customers whose loan was previously sold on a servicing-released basis, or if you have a question regarding the servicing of your loan, please contact our Loan Servicing Department at 866 000-0000 Ext. 3110.